Frequently Asked Questions

Prohibited items

What items are prohibited?

• Live animals • Firearms • Items of exceptional value (eg, works of art, antiques, gems, gold and silver) • Money, negotiable items and prepaid credit cards • Alcohol • Jewelery and watches over CA$500 (not imitation jewelry and watches) • Furs • Ivory and ivory objects • Dangerous goods/materials (according to IATA standards) • Perishable goods • Pornographic material • Animal skins (wild) • Plants • Seeds • Tobacco and tobacco products • Explosives • Gases • Flammable liquids • Flammable solids • Toxic or contaminating substances • Radioactive materials, etc. even if well-protected or packed, battery-operated laptops (we can ship the laptop but without the battery, because any type of battery is prohibited).

What are the minimum charges for shipping by sea? Link: http://worldlinecargo.com/calculator/?lang=en

What is the rates for shipping by air? Link: http://worldlinecargo.com/calculator/?lang=en

Questions about delivery

Do you ship to any address?

We ship to Romania, Hungary, Bulgaria, Czech Republic, Slovakia, Slovenia, Austria, Belgium, Croatia, Germany, Italy, Luxembourg, Netherlands, Poland, Denmark, France , Ireland, Spain, Cyprus, Portugal, etc. at any address, at the addressee’s doorstep. For the Republic of Moldova there are distribution points.

Is the recipient notified of the delivery?

Only valid for Romania: the recipient is notified by SMS the morning of the delivery, the message contains the time interval of 3 hours (ex: 8-11). If during the first delivery, no one shows up at the address, a notification will be left. The parcel number and the courier’s phone number appear on the notification. The recipient has 5 working days to agree with the carrier on another day of delivery. The second delivery attempt within 5 days is free. If this is not done, the package is returned to the general distribution center and will be delivered for a fee (depending on the distance between the center and the address of the recipient). If the Recipient is on vacation, the package will be stored for a maximum of 10 days and a second delivery will be attempted.

Why do I have to provide the recipient’s personal data (personal identification number, serial and national identity card number)?

An individual customs declaration must be established for each shipment (consisting of one or more packages). This aspect is prepared by our colleagues and the customs broker. The customs broker and our Romanian partner – TransRom may process your personal data in accordance with the provisions of REGULATION 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data. For more details go to the page: http://worldlinecargo.com/termenii_si_conditiile_de_transport/ For customs declaration/clearance, personal identification number, serial number and ID number are mandatory (recipient/recipient’s identity card) become mandatory. Legislative changes concerning shipments of parcels / goods from a non-EU member state to the EU. Links below (express/express mail) in Romanian only: https://www.customs.ro/calatori/intrarea-in-romania-dintr-un-stat-necomunitar https://www.customs.ro/assets/pdf/adriana/Informare_grafica_DVSRD.pdf https://www.customs.ro/e-customs/dvsrd-h7/reglementari

What is a delivery standard?

Delivery Standard is an estimate of the time required for package transit, regular scan inspection, customs clearance and delivery of the package . The delivery standards for our services are:

by airmail: up to 7 days Romania; up to 10 days in other European countries;

by sea: 4 weeks (Romania), 4-5 weeks (Hungary, Bulgaria, Moldova, other European countries).

Delivery standards are calculated from the date the ship leaves the port (for sea transport) or the parcel is dropped off at the airport (for air transport).

NOTE: These standards are adhered to and are GUARANTEED. Exceptions may occur in transit, due to various NATURAL, unexpected/unforeseen changes in the calculation of delivery standards. The causes of these changes can be: bad weather, technical difficulties, strikes, detailed physical inspections by state authorities in the country of departure, during transit or at destination (these inspections take longer than inspections which are performed by a scan, at airdrop -off, and have been taken into account when calculating the delivery standards), etc. These exceptions are completely unintentional and cannot be foreseen or predicted.

Questions about package weight and size

What are the maximum weight and height allowed?

You can send as many packages as you want to Romania or another destination as long as each package meets the following criteria:

1. 30 kg – maximum weight for each package; 30 kg – maximum weight on each package; we also accept heavier packages ONLY by sea to Romania and Hungary, but they will be increased from 30 kg.

2. package size – the goods in the package should be packed as compact as possible, as dense as possible, without gaps or gaps in the box;

3. Use cartons or packaging suitable for the size of the goods to be shipped;

4. Do not leave empty spaces in the box, because you will even pay for the air that fills the box. If the box is not full, its sides will tear and bend, crushing the contents

IMPORTANT

We accept packages exceeding the maximum weight or size only for Romania by sea and Hungary. They will be considered oversized or volumetric and will be charged according to oversized package regulations.

VERY IMPORTANT

There is no limit to the number of packages. You can ship as many packages as you want without paying extra for oversize or volumetric shipping if you follow the 4 simple rules mentioned above. What is an oversized package? Packages or goods whose weight exceeds 30 kg or whose size (length + width + height in cm) is greater than 170 cm (eg 60 x 60 x 50 cm). A separate fee will be charged separately for processing. In accordance with the labor and safety code, additional staff is required to handle heavy or large packages.

Questions about packaging

How to prepare the package?

We recommend using cardboard boxes – any type of strong cardboard boxes – regardless of whether they were originally used to transport other types of products or contain printed information. Boxes used for paper towels or napkins can only hold the weight of these products and therefore we advise against using them as they can break very easily if the goods you are shipping are heavy. Also be careful when buying boxes from specialty stores such as Home Depot, U-Haul, or Lowes; make sure they are solid. We do not impose any kind of standard boxes; you can use boxes of any size as long as you follow the 4 rules mentioned above. The boxes should match the size of the goods that will fill them. Their content should be properly padded and organized. Tape the sides and corners of the box liberally (we recommend clear or brown tape; gray tape is NOT recommended as it peels easily). You can also wrap the parcels in plastic film for extra security, or if you wish, you can tie them with a rope to ensure thatuthey are even better secured during transport.

The following services are chargeable:

Wrapping, sticking with scotch box by company employees – $15/box;

Box or suitcase packaging by company employees: $20/box;

Adjustment, cut, brazing box if too much empty space: $15/box;

Adhesive tape: $2/box

IMPORTANT

Place a label on the package with the following information: surnames, first names, addresses and telephone numbers of the sender and recipient (one visible label is sufficient).

I don’t have cardboard boxes. Can I use something else?

You can also use plastic boxes or suitcases. Plastic boxes must be wrapped in plastic film. Make sure the volumetric weight is correct. You can use this formula to calculate it: length (cm) x width (cm) x height (cm) / 6000 = volumetric weight (kg). Shipping costs are calculated based on the higher result of actual weight and volumetric weight. Suitcases must be properly wrapped in plastic film. Make sure the label won’t come off during shipping and that you affix a label the size of a sheet of paper to each side of the suitcase. Be careful with suitcases with a textile outer shell; the adhesive tape comes off easily.

IMPORTANT

We accept suitcases as an alternative packaging; however, we do not recommend them.

The goods I ship have irregular sizes. What should I do?

All goods shipped by sea or air must be properly packaged. Goods cannot be shipped in bulk and must be properly identified with a label containing shipper and consignee addresses. For irregularly sized goods, please contact us for advice on how to pack them. Example: Rugs should be rolled, folded, and packed in large, dark-colored garbage bags. Skis must be packed in dark colored garbage bags. Bikes can be packed in cardboard boxes that you can buy or get from specialty bike stores. Children’s mountain bikes must be placed in wooden boxes.

What should the package look like when I drop it off?

Your package must be closed, sealed and bear the identification label containing the information of the sender and the recipient. This is very important as it allows us to speed up the process of posting parcels and preparing the bill of lading, and to respect the waiting time of our other customers.

How and where can I get free boxes?

We can provide free boxes at any time in our offices, during our opening hours.

IMPORTANT

Please prepare and pack your package at home before dropping it off. This way we can all respect your wait time and speed up processing times for our other customers dropping off packages. Your parcels must be closed, sealed and labelled. We do not recommend that you prepare your packages or bulk goods in our offices.

Questions about payment methods

What payment methods do you accept?

We accept: cash, personal checks payable to our company (WordLineCargo Inc.), debit cards, credit cards (Visa or Mastercard). We NO charge a fee when you pay with a credit or debit card. You pay the shipping and we pay the fees!